Hostel Regulations

YHA New Zealand wishes you a safe and comfortable stay whilst you are our guest.

In order to ensure that all our guests have a memorable experience in our hostels, we require you to have consideration for others at all times.  YHA New Zealand welcomes all travellers from around the world and requests that you interact positively with guests of all cultures who are also exploring the world via YHA’s hostels.

We therefore prohibit the following:

  • Illegal and non-prescribed drugs
  • All weapons
  • Gambling
  • Unauthorised animals
  • Political or religious meetings
  • Entry into bedrooms or bathrooms and toilets set aside for the opposite gender
  • Smoking within the hostel and its grounds
  • Theft of other guests’ or YHA’s property
  • Drunken, noisy, disorderly or abusive behaviour or physical violence
  • Damage to hostel property
  • Discriminatory behaviour

Hostel Managers have the authority to retain your membership card if they believe you have breached this Regulation.

If your behaviour is highly offensive, the Hostel Manager may require you to leave the hostel immediately without a refund.

If you damage any hostel property, we will charge your credit card for the cost of the repairs.

Should you resist the Hostel Manager’s request that you leave the hostel, we will call the Police.


CCTV Privacy Notice

YHA New Zealand has installed a CCTV system in its hostels to support the safety, security and operational management for YHA’s guests, staff, visitors, property and assets.

What information is collected?
We have placed CCTV cameras up at a number of communal or public locations at each hostel. These cameras may from time to time record images of you as you pass through the CCTV camera area. We consider this imagery to be your personal information so we manage it in line with our privacy policy.

Where is the information stored?
The information is stored securely within YHA’s computer systems. Where requested by the New Zealand Police, the relevant data may be forwarded to them in support of their investigations.

What is the information used for?
The purpose of the CCTV system is to support the safety and security of YHA’s guests, staff, visitors, property and assets. The information collected may also be used when investigating complaints or incidents.

How long is the information kept?
The information is retained for no longer than necessary and is generally overwritten and therefore deleted within a few weeks.

What rights do I have to access and correct the information?
If you have been recorded by our CCTV cameras you have the right to access that information and to make any corrections, so long as it relates to you personally. The length of time that information is stored will vary from hostel to hostel so there is no guarantee that this information will still be held by YHA when you ask for access. You may not access information that does not relate to you.

How can I request access to footage?
The Hostel Manager is the best person to contact in the first instance to request access of footage related to you. They will advise of the process forward from there.

If you have any queries about this privacy notice please contact our Data Protection Officer at [email protected].


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