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Covid-19 - New Zealand borders are currently closed to overseas visitors. If you were due to arrive from overseas please use this cancellation form.
Note that our Customer Services Team works Monday to Friday, 9am-5pm (We are closed on public holidays & weekends). We endeavour to get back to your query as soon as we can during office hours.
To contact a particular hostel please use the email link on the hostel's page, or specify below which hostel your question refers to. We've also got answers to some Frequently Asked Questions, or you can send a general enquiry email to YHA New Zealand National Office below.
Freephone (from NZ) 0800 278 299
Freephone (from Australia) 1800 242 191
From elsewhere overseas +64 3 379 9970
YHA New Zealand National Office
PO Box 436
Kia Ora and thank you for your enquiry.
The YHA Customer Services team works Monday to Friday 9am to 5pm.
Please direct any urgent enquiries or cancellations to the hostel directly.
YHA Customer Services