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Please note that our Customer Services team works Monday to Friday. We are closed on public holidays & weekends.
Questions about Hostels or Bookings
If you have a booking for a hostel or a hostel specific query, then please email or phone hostels directly for assistance. Hostel contact details can be found on the relevant hostel page on our website. Alternatively you can visit our Hostel FAQs page for frequently asked questions.
Questions about Membership
If your query is about our new digital membership you can visit our Membership FAQs page for frequently asked questions.
If your query is about something else, then please complete the form below and we will endeavour to get back to you within five working days.
YHA New Zealand
PO Box 436
Kia Ora and thank you for your enquiry.
The YHA Customer Services team works Monday to Friday.
Please direct any urgent enquiries or cancellations to the hostel directly.
YHA Customer Services