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Covid-19 - Due to the latest Government announcement YHA New Zealand is unable to accommodate any guests arriving from overseas from March 16 through to April 1 - These restrictions will be reviewed by Government on April 1.

If you are arriving from overseas during that period you must cancel your booking as we will not be able to accommodate you. Please use this cancellation form.

Note that due to this announcement our YHA Customer Services Team is in high demand and your enquiry or cancellation refund may take a number of days to be processed. We are working as fast as we can to process all enquiries.


Visit us:
YHA New Zealand National Office
166 Moorhouse Ave

YHA New Zealand National Office
PO Box 436
Christchurch 8140

Freephone (from NZ) 0800 278 299
Freephone (from Australia) 1800 242 191
From elsewhere overseas +64 3 379 9970

We've got answers to some Frequently Asked Questions, or you can send a general inquiry email to YHA New Zealand National Office below.
If you wish to contact a particular hostel please use the email link on the hostel's page, or specify below which hostel your question refers to.

Thank you for contacting us!

Kia Ora and thank you for your enquiry.

The YHA Customer Services team works Monday to Friday 8:30am to 5pm.
We will get back to you as soon as we can!

Nga Mihi

YHA Customer Services

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