Our Mission and Values

YHA is a values-driven organisation; we keep our mission and values front of mind in everything we do.



Our Mission

To deliver quality budget accommodation and travel experiences which enrich people’s understanding of each other, the environment, and New Zealand.


We aim to help our guests understand the true beauty of New Zealand, whilst inspiring them to explore more of what the country has on offer. We're committed to promoting knowledge and understanding of other cultures and New Zealand, brought about through social interaction as guests spend time together in our hostels’ comfortable lounges, gardens, barbecue areas and hang-out rooms. We welcome travellers of all ages from around the world to experience the unique culture and environment of our country.

YHA's Mission one-pager

Organisational Commitments

In working to achieve our mission, we’re committed to: 

  • Operating in a sustainable manner; reflected in a triple bottom line commitment
  • Developing and maintaining relationships with Maori which recognise their indigenous status in New Zealand
  • Living our values of integrity, respect, passion, excellence and authenticity
  • Providing a safe and healthy workplace and hostel experience for all


Our Values

We share a set of core values that define us as an organisation and the way we work within the organisation, with guests, with stakeholders and our industry partners. These values are integrity, respect, excellence, passion and authenticity.



We demonstrate honesty, fairness, openness and clear boundaries in all our interactions, behaviours and practices within the organisation and with our guests, stakeholders and the wider community.

Supporting Behaviour

Shows accountability for decisions and actions to stakeholders, guests and fellow staff.
Develops and encourages open and honest work practices and relationships.
Takes personal responsibility for actions and behaviours. Maintains confidentiality and loyalty.
Delivers on actions promised and keeps undertakings.


We acknowledge and respect differences in each other, and provide a safe, supportive environment in which all individuals and staff are valued, and encouraged to engage in open two-way communication.

Supporting Behaviour

We treat others as we would like to be treated ourselves.
Values different cultures and beliefs, and shows this in day-to-day words and actions.
Displays respect for and awareness of individual differences.
Seeks out, listens to, and respects the ideas and opinions of others.
Engages in honest and direct communication at all levels in the organisation.


We will set the standard in service delivery, through a commitment to excellence, innovation, ongoing learning and continuous improvement

Supporting Behaviour

Encourages a participatory work environment and is committed to working with, and learning from, others.
Is a positive role model for YHA, both internally and externally.
Adopts a positive approach in change.
Looks for ways to deliver services better.
Accepts personal responsibility to drive improvements in the way things are done.
Demonstrates a commitment to teamwork and sharing knowledge, resources and skills.
Demonstrates professionalism and has high expectations of both own and others’ performance.


We will stand up for what we believe in, and go the extra distance in all our activity.

Supporting Behaviour

Consistently focuses on performance and steadfastly pushes oneself and others for results.
Is open to new ideas and challenges.
Celebrates success.
Actively encourages, supports and motivates others.
Stands up to ‘be counted’ on points of principle.
Takes pride in doing a good job and exceeding expectations.


Our values run through the entire organisation, which we think makes YHA a great place to work and stay.

YHA Te Anau traveller taking photo of valley at sunset Read more

Member Involvement

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YHA Mt Cook exterior with landscape and solar panels


YHA Whanganui yha logo with new zealand flag Read more

Our Heritage

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