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Play It Safe

How YHA is keeping our guests safe during the Covid-19 Pandemic.

Do NOT travel if you are unwell. Any guest presenting to the hostel that appears to be unwell will not be accommodated.
If you have any symptoms that may indicate possible infection please telephone Healthline (for free) on 0800 358 5453.

New Zealand outside of Auckland is at Alert Level 2 from 11:59pm on Tuesday 7th September. Auckland will be at Alert level 4 until at least 11:59pm on Tuesday 14th September. We do not accept new guests under Alert Level 4 or new bookings under alert level 3. 

 

 

Experienced Staff, Quality Systems and a Focus on Safety

Your safety, the safety of our staff and all those who work with or visit YHA are the top priority for us. Below we've summarised our actions and protocols at each Covid-19 Alert Level. These actions may be updated at any time to reflect government requirements and our own learnings. For our full COVID 19 hostel control measures for each alert level please email us at [email protected].

We continue to monitor updates and developments from the Ministry of Health and New Zealand Government.

NZ Ministry of Health 
Covid19 information site

Last updated: Wednesday 8 September 2021

Alert Level 1

If New Zealand is at Alert Level 1 hostels are open and accepting guests. The key points here are - regular washing of hands, follow the instructions set out in the hostels, maintain appropriate social distances even in this low risk environment, do not travel if you are unwell and continue to be kind.

Guest Safety Measures
    • Contact details for all guests including phone number, residential address and email address will be recorded and stored in our systems for the purposes of contact tracing should there be a localised outbreak. Pens are to be sanitized following use by each guest.
    • Hand sanitizer will be available at reception and in guest kitchen dining areas.
    • Signage is in place to help guests understand their responsibilities with respect to using our facilities.
Staff Safety Measures
    • You may see staff wearing PPE which is entirely at their discretion. 
    • All staff follow the same rules as guests with respect to hygiene protocols. 
    • Staff do not come in to work when unwell, any symptoms of family illness are reported to hostel management and General Manager, Hostel Operations immediately.
Additional Cleaning Protocols
    • Guest key cards to be sanitized immediately after checkout.
    • Staff will be frequently cleaning high touch surfaces such as desks, counters, table tops, telephones, bedside tables, light switches, door handles, bannisters, keyboards, TV remotes.
    • Staff have been trained to manage their safety and avoid cross contamination through cleaning processes.
    • New procedures are in place for cleaning laundry including baskets and containers used to collect and distribute laundry
    • For guests staying longer than 5 days, guest rooms will be serviced once per week only when guest not in room or guests may clean their own room.

Alert Level 2

In addition to the Alert Level 1 protocols the following measures will also be in place. 

Guest Safety Measures
    • On arrival you will be asked if you have recently had any symptoms of illness and issued with Covid-19 hostel guidelines, no cash payments will be accepted.
    • You are required to sign in using the COVID Tracer App when entering the hostel. 
    • We ask that you please wear a face covering in all public areas, except when seated in the dining areas to eat or drink.
    • Hand sanitizer and disposable gloves are available at reception and in guest kitchen dining areas.
    • Occupancy is limited in multishare rooms to ensure 2 meter social distancing between beds.
    • There is a maximum capacity of 50 guests in all communal areas and 2 metre social distancing for seating in guest dining and lounge areas.
Staff Safety Measures
    • Staff will be wearing PPE, working in bubbles and following 2 metre social distancing.  
    • Staff do not come in to work when unwell, any symptoms of family illness are reported to hostel management and General Manager, Hostel Operations immediately.
Additional Cleaning Protocols
    • Increased cleaning protocols remain the same at all alert levels. 

Alert Level 3

At alert level 3 hostels are open to pre-booked guests only and we are not accepting new bookings. In addition to the Alert Level 1 and 2 protocols the following measures will also be in place. 

Guest Safety Measures
    • You will be required to stay within your room 'bubbles' within the hostel
    • All guests will be asked if you have recently had any symptoms of illness and issued with Covid-19 hostel guidelines, no cash payments will be accepted.
    • You are required to sign in using the COVID Tracer App when entering the hostel. 
    • Guests are only able to leave the hostel to source essential supplies or for local exercise. 
    • The guest kitchen and dining area operates on a meal shift basis. Other communal areas are closed. 
Staff Safety Measures
    • Staff will be wearing additional PPE, working in bubbles and following 2 metre social distancing.  
    • Staff do not come in to work when unwell, any symptoms of family illness are reported to hostel management and General Manager, Hostel Operations immediately.
Additional Cleaning Protocols
    • Increased cleaning protocols remain the same at all alert levels. 
    • The frequency of these protocols increases in public areas during Alert Level 3

Keep Connecting


YHA New Zealand is a not-for-profit with a mission to enrich peoples understanding of and connect with each other, the environment and New Zealand. While we can't all travel where we want right now, we're still be doing our best to keep building connections.

As a not-for-profit we rely on bookings to fulfill our mission. With borders understandably closed right now our ability to do so is significantly reduced. You can help us keep connecting people by continuing to plan and book your future travel, purchasing a YHA membership, or donating to YHA.

We are incredibly grateful for your ongoing support and we can't wait to welcome you back to our corner of the world.