Our cancellation policy is:

- for cancellations made before 6pm the day before arrival - full refund less NZ$5.00 transaction fee.

- for cancellations made after 6pm the day before arrival - no refund for the first night.

If your cancellation is urgent (within 24 hours), please contact the hostel directly. For non-urgent cancellations, please fill in the form below:

Refund request form

Our Customer Services team will get back to you once the booking has been cancelled and any applicable refund has been processed.