Our cancellation policy is:
- for cancellations made before 6pm the day before arrival - full refund less NZ$5.00 transaction fee.
- for cancellations made after 6pm the day before arrival - no refund for the first night.
If your cancellation is urgent (within 24 hours), please contact the hostel directly. For non-urgent cancellations, please fill in the form below:
Our Customer Services team will get back to you once the booking has been cancelled and any applicable refund has been processed.