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Submit a cancellation or refund request

Our Customer Services team is working through a high volume of cancellations and refunds due to the Covid-19 Pandemic. There will unfortunately be significant delays in processing refunds during this time, we thank you for your patience.

If you're cancelling a booking for today or tomorrow, we'd appreciate you getting in touch with the hostel directly.

We can only assist with cancellations for accommodation booked through the YHA website (www.yha.co.nz). If you booked another product or used another method, please contact Customer Services.

 

See Booking Terms and Conditions

Thank you!

The YHA Customer Services team works Monday to Friday 8:30am to 5pm. For cancellations within 24 hours please contact the hostel directly. During peak periods it can take up to a week for us to confirm the processing of your refund has taken place. Thank you for your patience!

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