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If you need to cancel or amend your booking please use the form below.
Our Customer Services Team works Monday to Friday, 9am-5pm. We will send you a confirmation email once your refund has been processed. Please note that a NZ$5.00 transaction fee applies to all cancellations. We can only assist with cancellations for accommodation booked through the YHA website (www.yha.co.nz).
If you're cancelling a booking for today or tomorrow, we'd appreciate you getting in touch with the hostel directly.
The YHA Customer Services team works Monday to Friday 8:30am to 5pm. For cancellations within 24 hours please contact the hostel directly. During peak periods it can take up to a week for us to confirm the processing of your refund has taken place. Thank you for your patience!
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