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Submit a cancellation or refund request

Plans have changed? No problem! Let us know your details and we'll get back in touch once we've made your changes.


Please note refunds generate a $5.00 service charge. Cancellations made after 6:00pm the day before arrival incur a charge of one night’s accommodation.

If you're cancelling a booking for today or tomorrow, we'd appreciate you getting in touch with the hostel directly.

We can only assist with cancellations for accommodation booked through the YHA website. If you booked another product or used another method, please contact Customer Services.


See Booking Terms and Conditions


Our Customer Services team aim to process your request within 3 days. We'll be in touch to let you know when your changes are complete.

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