Living our Values

We share a set of core values that define us as an organisation and the way we work with each other, with guests, with stakeholders and our industry partners. The values are:

Behaviours that support or conflict with these values include:


We demonstrate honesty, fairness, openness and clear boundaries, in all our interactions, behaviours, and practices, within the organisation and with our clients, stakeholders, and the wider community.

Supporting Behaviour

Conflicting behaviour

Shows accountability for decisions and actions to stakeholders, guests and fellow staff.

Says one thing and does another.

Develops and encourages open and honest work practices and relationships.

Criticises others behind their back

Takes personal responsibility for actions and behaviours. Maintains confidentiality and loyalty.

Acts in a dishonest and fraudulent manner.

Delivers on actions promised and keeps undertakings.

Deliberately withholds information from colleagues.


Publicly criticises YHA New Zealand.


We acknowledge and respect differences in each other, and provide a safe, supportive environment in which all individuals and staff are valued, and encouraged to engage in open two-way communication.

Supporting Behaviour

Conflicting behaviour

We treat others as we would like to be treated ourselves.

Fails to share or embrace information that enhances understanding of diversity.

Values different cultures and beliefs, and shows this in day-to-day words and actions.

Fails to respect the rights of all groups and individuals.

Displays respect for and awareness of individual differences.

Does not acknowledge the contributions of others.

Seeks out, listens to, and respects the ideas and opinions of others.

Makes preconceived assumptions about others’ work or ideas and isn’t prepared to listen to alternative points of view.

Engages in honest and direct communication at all levels in the organisation.

Ignores or colludes with oppressive behaviour.


We will set the standard in service delivery, through a commitment to excellence, innovation, ongoing learning and continuous improvement.

Supporting Behaviour

Conflicting behaviour

Encourages a participatory work environment and is committed to working with, and learning from, others.

Focuses only on the short-term.

Is a positive role model for YHA, both internally and externally.

Tolerates under performance in self and in others.

Adopts a positive approach in change.

Procrastinates and tends to find reasons why things can’t be done.

Looks for ways to deliver services better.

Misses learning opportunities by working in an insular fashion.

Accepts personal responsibility to drive improvements in the way things are done.

Shows no interest in improving knowledge or skills.

Demonstrates a commitment to teamwork and sharing knowledge, resources and skills.

Passes problems on to others without first attempting to find a solution

Demonstrates professionalism and has high expectations of both own and others’ performance.



We will stand up for what we believe in, and go the extra distance in all our activity.

Supporting Behaviour

Conflicting behaviour

Consistently focuses on performance and steadfastly pushes oneself and others for results.

Ignores requests for assistance.

Is open to new ideas and challenges.

Usual response to others is ‘no’.

Celebrates success.

Starts things but doesn’t see things through.

Actively encourages, supports and motivates others.

Fails to effectively promote YHA.

Stands up to ‘be counted’ on points of principle.


Takes pride in doing a good job and exceeding expectations.